Routine repairs: connectors, simple backlight jobs, etc. 1 to 7 business days.
None-Routine repairs: depending on complexity and our queue this can take 1-3 days for diagnosis and 7 business days or more to complete the repair.
Data recovery: 6 weeks. (Rush data 2 weeks) Please note: This estimate will take longer if things happen outside of our control (such as a worldwide pandemic that slows down the economy and shipping).

If the device is not repairable, we can send it back to you or recycle it here locally and refund your deposit, minus a $1,000 bench fee for the time we spent attempting to repair it.

Warranty: All board-level repair services are guaranteed by our industry-leading lifetime warranty. Our guarantee covers the primary issue (or issues) that we repaired but does not cover the entire device. Accidental liquid, charger, or drop damage after you have received the device is also not covered. If your repair fails within three months and we cannot correct the defect in workmanship, we will refund you the cost of the repair. Beyond the three months, if we cannot correct the defect in the workmanship, we will issue store credit for the cost of the repair. We only send out robust repairs and have a very low rate of warranty problems. If your repair fails during the warranty period we are happy to take a look at it and see what we can do. You pay for return shipping to us and if there is a warranty issue, then we cover return shipping back to you.

A warranty doesn’t mean that you will automatically get a refund or a new device if the product or service is defective, Prismatic Technology is entitled to fix the device first. On the other hand, if you reported a defect to Prismatic Technology during the warranty period and the product wasn’t fixed properly, Prismatic Technology will correct the problem, even if your warranty expires before the product is fixed. Warranty claims must be reported within the warranty period.

LCD Screen: the limited lifetime warranty covers all manufacturer issues on the screens such as touch sensitivity issues, dead pixels, etc. Any and all physical damage or liquid damage of any capacity on the screen will void the warranty provided.

Screen protectors: or tempered glass are not covered by warranty, if your LCD is being replaced under warranty Prismatic Technology will not replace the screen protector.

We love to work on strange stuff, send us a quote request. Anything electronic that would be more expensive to replace than to repair the board, we are open to giving it a try.