Hours:  Mon‑Fri  10:00am‑6:00pm   Sat 10:00am‑3:00pm

Terms of Service

Prismatic Technology > Terms of Service

Terms of Service:

Pricing:
Our prices are published on our price list and vary by device model.  Unless we agree upon a different price, we will charge the price that we have published.  If you have a request that isn’t listed, please submit a price request through our website.

Repair:
When the repair is completed, we create an invoice in our system and send it to you via email.  You will also see it on your list of invoices when logged in.  It is payable online by card using the click to pay link in the attached invoice or via our website.  After the repair is paid for, your device will be shipped back to you.  If we are not able to repair it, we will require you to pay for return shipping to have us send it back or you may donate it for parts. 

Warranty:
All parts and repair services are guaranteed for a period of 6 months after the date of repair. Our guarantee covers the primary issue (or issues) that we repaired but does not cover the entire device.  Accidental damage after you have received the device is also not covered.  If possible, please back up the device before sending it as there is no way for us to warranty loss of data.  Complimentary repairs are only covered on a case by case basis and are not covered under warranty as we only guarantee paid services.

Water  Damaged:
For water damaged or fire damaged devices we only carry out data recovery.
Liquid damage can have long-lasting effects on a smartphone. Whilst this may solve the problem for a while, it’s entirely possible your phone will fail at some point down the line, therefore, this is not covered under our warranty and is the main reason we only carry out data recovery in this instance.

Return / Refund Policy:
In the event that something we fixed does not stay fixed it will need to be returned to us for repair.  If we are not able to repair your device we will refund your money for the repair.  Please keep in mind that we cannot issue refunds for issues that are unrelated to our repair.  Shipping charges are not refundable.

Payment Terms and return shipping:
Payment is due within 21 days of repair completion. Invoices not paid in full within 30 days will incur a 5% delayed payment fee. This initial 5% figure is then added upon each recurring 30 day period until the full amount is received. Devices not paid for within 90 days of the repair completion notification or device not repairable notification may be considered abandoned and used for parts or sold to cover repair and storage costs.  Invoices paid before 2:00 PM CST will be shipped the same business day, otherwise, they will be shipped on the next business day.