At Prismatic Technology, we are dedicated to maintaining the privacy and security of our customers’ data. This Data Privacy and Security Policy outlines our commitment to protecting customer information during the data recovery process for mobile devices and storage devices. We strive to ensure the confidentiality, integrity, and secure handling of your personal data. By availing our data recovery services, you agree to adhere to the terms stated in this policy.
- Data Handling Procedures:
1.1. Access and Authorization: Only authorized personnel, who have undergone comprehensive background checks, will have access to customer data. Our employees are bound by strict confidentiality agreements and are trained in data privacy and security best practices.
1.2. Data Collection and Use: We collect and process customer data solely for the purpose of data recovery. We do not access or use your data for any other purposes without obtaining your explicit consent.
1.3. Limitation of Data Access: We will only access and retrieve customer data from the device to the extent necessary for the data recovery process. We will not browse, view, or extract any unrelated personal information.
- Consent and Disclosure:
2.1. Consent: By submitting your device for data recovery, you provide explicit consent for us to access and recover the data necessary for the recovery process. We will not access data beyond what is essential for the successful recovery.
2.2. Notification: We will inform you about the types of data that will be accessed during the data recovery process. If we encounter any unexpected or unrelated data, we will promptly inform you and seek further instructions.
2.3. Third-Party Involvement: In certain cases, we may collaborate with trusted third-party experts for specialized data recovery tasks. These partners undergo a rigorous vetting process to ensure they maintain the same high standards of data privacy and security as Prismatic Technology.
- Data Encryption and Security Measures:
3.1. Data Encryption: We employ state-of-the-art encryption protocols to protect customer data during transmission and storage. This ensures the confidentiality and integrity of your data throughout the data recovery process.
3.2. Physical Security: Our facilities and storage areas are equipped with robust security measures to prevent unauthorized access or theft of customer devices or data.
- Data Retention and Erasure:
4.1. Retention Period: We retain customer data only for as long as required to complete the data recovery process. Once the recovery is successfully completed and returned to the customer, all recovered data will be securely erased from our systems.
4.2. Customer Data Deletion: Upon your request, we will promptly erase or securely destroy all customer data obtained during the data recovery process, provided it does not conflict with any legal or regulatory obligations.
- Employee Training and Confidentiality:
5.1. Employee Training: Our employees undergo regular training on data privacy and security best practices. They are fully aware of their responsibilities regarding customer data protection and confidentiality.
5.2. Confidentiality Obligations: Our employees are bound by strict confidentiality agreements, reinforcing their commitment to maintaining the confidentiality and privacy of customer data.
- Compliance with Applicable Laws and Regulations:
6.1. Legal Compliance: We adhere to all applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant local regulations governing data privacy and security.
6.2. Customer Rights: We respect your rights as a data subject and will assist you in exercising your rights, such as data access, rectification, erasure, or restriction, as required by law.
- Contact Information:
If you have any questions, concerns, or requests concerning our Data Privacy and Security Policy or the handling of your data during the data recovery process, please contact our customer support team at Repair@prizmatictech.com.
At Prismatic Technology, we prioritize the privacy and security of your data during the data recovery process. This policy outlines our commitment to protecting your information and maintaining transparency in our data handling practices. By choosing Prismatic Technology for your data recovery needs, you acknowledge and accept the terms stated in this policy.
Please review this policy carefully and feel free to contact us if you require any further clarification. Thank you for choosing Prismatic Technology for your data recovery needs.