Hours:  Mon‑Fri  10:00am‑6:00pm   Sat 10:00am‑3:00pm

Frequently Asked Questions

Prismatic Technology > Frequently Asked Questions

How Do I Send In My Device For Repair?

First, fill out a repair ticket in the above tab or click here:  Reapair ticket.

What Is The Turnaround Time?

Routine repairs: connectors, simple backlight jobs, etc. 1 to 3 business days.
None-Routine repairs: depending on complexity and our queue this can take 7 business days or more.
Data recovery: 6 weeks. (Rush data 2 weeks)

How Can I Get My Service Rushed?

Routine repairs: we will add a $2500 to put you at the front of the line. This often results in same day service.
None-Routine repair: we do not offer rush service.
Data recovery, we offer a $13,000 RUSH DATA pass to accommodate faster attempt at recovering data.

How Does The No Fix = No Fee Policy Work?

If we quote you a price for your primary problem and we can’t fix your device to solve that primary problem (i.e. “it won’t charge” or “it boot loops with a blue screen”) then we will not charge you for the labor that was rendered on the device.

For No Fix repairs, we will give you the option of paying an invoice for shipping (usually $1000 domestic for phones) or just donating the device to be used as donor board.

What If The Device Ends Up Having Something Else Wrong With It?

Our no fix = no fee policy only covers the primary problem only. If your device turns out to have an underlying secondary defect, then we will give you some options to add on a secondary repair or receive the device back with just the primary problem fixed. Secondary problems do not qualify for a (no fix = no fee) for the primary repair that was done. For example, if your device with no touch was solved but then it turns out to not have functional wifi, this is a secondary problem and we would still bill for the no-touch solution.

How Does Our Data Recovery Service Work?

For data recovery, we make no guarantee that the phone itself will work again, although we do attempt to extract the data from the phone by repairing the logic board hardware. For data recovery service, we offer a no data = no fee guarantee. If we can’t get your data, then no fee. If we can get your data, we will send you back your device which may or may not be functional or may be partially functional. We will maintain a local copy of your data until you let us know that your data has safely arrived at home.

What Other Repairs Do We Do?

We love to work on strange stuff, send us a quote request. Anything electronic that would be more expensive to replace than to repair the board, we are open to giving it a try.

How Does Repair Warranty Work?

We offer a 6-month warranty on any board work that we have done. Future liquid or drop damage is excluded. However, we have never turned away any warranty service due to the 6-month limit. We only send out robust repairs and have a very low rate of warranty problems. If your repair fails during the warranty period we are happy to take a look at it and see what we can do. You pay for return shipping to us and if there is a warranty issue, then we cover return shipping back to you.

Do You Offer Business-to-business Wholesale Discounts?

Yes, we do provide services to corporate customers at discounted prices.

I'm Nervous About Sending My Device To You, How Do I Know That You Won't Just Use It For Parts?

We have a very solid reputation in the repair and IT community. Check out our reputation on Ebay.com. We encourage you to read our customer reviews on Facebook and check out our over 100 positive feedback ratings on eBay. Check out our reviews on Google, and watch what we do on our YouTube channel.