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Hours:  Mon‑Fri  10:00am‑6:00pm   Sat 10:00am‑3:00pm
Call or What's App:  1-876-539-7415  1-240-654-9883

Repair Order Form

    Please fully read and understand the following terms before leaving your personal property or belongings with Prismatic Technology.

    Prismatic Technology is not liable for any data loss. Prismatic Technology always recommends to make a backup of your device before sending it in for repair.

    Will put you at the front of the line, this often results in same day service but does not guarantee it, this fee is non-refundable.

    Please make sure that you have removed your case, sim card, sim tray and/or memory card from your device. Prismatic Technology does not accept responsibility for loss of these items.

     

    Mobile Number

    Company Name

    Bearer Name

    How did you hear about us?

    If Prismatic Technology does not receive payment within 25 days after invoice date, we recognize that you have agreed to forfeit your device in lieu of payment and Prismatic Technology will reserve the right to recycle your device.

    50% of the quoted price of repair.





    For water damaged or fire damaged devices we only carry out data recovery. Liquid damage can have long-lasting effects on a smartphone. Whilst this may solve the problem for a while, it’s entirely possible your phone will fail at some point down the line, therefore, this is not covered under our warranty and is the main reason we only carry out data recovery in this instance.

    Any prior micro soldering logic board repair attempt, fee due to the increased complexity of prior repair attempt jobs and reduced likelihood of a success. Our no fix = no fee policy only covers the primary problem only. If your device turns out to have an underlying secondary defect, then we will give you some options to add on a secondary repair or receive the device back with just the primary problem fixed. Secondary problems do not qualify for a (no fix = no fee) for the primary repair that was done. For example, if your device with no touch was solved but then it turns out to not have functional wifi, this is a secondary problem and we would still bill for the no-touch solution.

    What features are not working? Face IDTouch IDFront CameraBack CameraMicCell ServiceProximity SensorFlashCharging PortBack CamFront CamWIFI/BluetoothTouchEarpieceSpeakersHaptic EngineButtonsVibrate Switch

    We will not accept responsibility for any feature that we were not able to test before the repair of your device. Unforeseen Damage: We are in no way responsible for any damage done to items left in our possession in their entirety or in component form; whether the damage is accidental or purposeful.

    Warranty & Terms
    Warranty: All parts and repair services are guaranteed for a period of 12 months after the date of repair, we also offer a lifetime warranty on selected repairs. Our guarantee covers the primary issue (or issues) that we repaired but does not cover the entire device. Accidental damage after you have received the device is also not covered. If possible, please back up the device before sending it as there is no way for us to warranty loss of data. Complimentary repairs are only covered on a case by case basis and are not covered under warranty as we only guarantee paid services.

    A warranty doesn’t mean that you will automatically get a refund or a new device if the product or service is defective, Prismatic Technology is entitled to fix the device first. On the other hand, if you reported a defect to Prismatic Technology during the warranty period and the product wasn’t fixed properly, Prismatic Technology will correct the problem, even if your warranty expires before the product is fixed. Warranty claims must be reported within the warranty period.

    Water Damaged: For water damaged or fire damaged devices we only carry out data recovery. Liquid damage can have long-lasting effects on a smartphone. Whilst this may solve the problem for a while, it’s entirely possible your phone will fail at some point down the line, therefore, this is not covered under our warranty and is the main reason we only carry out data recovery in this instance.

    Return / Refund Policy: In the event that something we fixed does not stay fixed it will need to be returned to us for repair. If we are not able to repair your device we will refund your money for the repair. Please keep in mind that we cannot issue refunds for issues that are unrelated to our repair. Shipping charges are not refundable.

    Diagnostic Fee: Diagnostic service fees are not included in the repair cost. If a diagnosis is needed to find out the problem and there is a solution but you chose not to repair the device then a fee will be charged for the time to do the diagnosis service, 50% of the price quoted to repair the device.


    Please Do Not Include the Phone Case(s), SIM card, SIM Card Tray. (Accessories sent in must be related to a fault)

    Shipping Address
    58 Dumbarton Ave, Kingston 10, Jamaica