Repair Order Form | Prismatic Technology Jamaica

Please fully read and understand the following terms before submitting your personal property or belongings with Prismatic Technology.

First time filling out this form?YesNo

Customer TypeIndividualBusiness

Dropped off by?BearerOwner

Service Type:WarrantyUnlockingRepair: (Avoid if Data is Your Goal)Data Recovery: (Starts @ $30,000+)

For water or fire damaged devices we only carry out data recovery. Liquid damage can have long-lasting effects; therefore, this is not covered under our warranty.

Prismatic Technology is not liable for any data loss. Please back up your device before sending it in.

Priority Queue? (Non-Refundable) Yes +3,000 fee (Priority Repair)Yes +15,000 fee (Priority Data)No, i can wait

(Routine repairs): Moves you to the front of the line; often same-day but not guaranteed. Fee is non-refundable. (Data recovery): Priority Data pass to accommodate faster attempts at recovering data this fee is J$15,000, non-refundable. Priority fees are non-refundable and do not guarantee same-day completion.

SIM Card and Tray Removed?NoNot ApplicableYes SIM-Tray Was Removed and Returned to Customer

Remove your case, SIM card/tray, and memory card before submission. Prismatic Technology is not responsible for loss of these items.

E-mail*

Name *

Surname Name

Mobile Number Primary

Mobile Number Secondary

Company Name

Bearer Name

How did you hear about us?

Device Model#

Usually located on the back of the device

Issue

Issue Subject

Symptoms

Detailed Explanation of the Issue

Passcode

May cause delayed turnaround time if not provided

Price Estimated:* Repair estimates must be at least J$8,000.

This is a provisional estimate, not the final repair price. Your completed Repair Order Form authorises Prismatic Technology to diagnose and repair the reported primary fault. After diagnosis, Prismatic will confirm the accurate repair scope and price. If diagnosis identifies a materially different, unrelated, or additional fault outside the reported primary issue, Prismatic will explain the additional work and obtain your approval before carrying it out.

Estimated Total

This estimated total is calculated from the estimate, service type, and selected priority fee. It is not the final repair price and does not mean payment was received.

Paid Deposit Amount*

A J$0 deposit may delay the repair process, especially if parts are needed. Enter only the amount actually paid

Payment Type*

Select the actual payment method. If no money was collected, select “No Payment Collected”.

Payment Reference / Receipt #

Required for card, bank, and online-transfer payments.

Collected By / Staff Name

Required whenever a payment is recorded.

Front

Back

Serial/Model Number

Prior board repair attempt (Non-Refundable)Yes - I agree to the $8,000 fee (Repair)Yes - I agree to the $30,000 fee (Data)No - Never been soldered

Jobs with prior micro-soldering have increased complexity and a reduced likelihood of success; the additional fee covers the extra time and risk.

Device Exposed to Liquid or Fire?Not SureYes, Fire DamagedYes, Water DamagedNo, Never Been Exposed to Liquid or Fire

Liquid/fire damaged devices are handled as data recovery only and are not covered under warranty.

Are you able to test the device for other issues?NoYes, no other issuesYes, more issues

Warranty & Terms
Warranty: All board-level repair services are guaranteed by our industry-leading lifetime warranty. Our guarantee covers the primary issue(s) repaired, not the entire device. Accidental liquid, charger, or drop damage after collection is not covered. If your repair fails within three months and we cannot correct workmanship, we refund the repair cost. Beyond three months, if we cannot correct workmanship, we issue store credit for the repair cost. Complimentary repairs are case-by-case and are not covered under warranty.

Water Damaged: For water- or fire-damaged devices we perform data recovery only. Long-term reliability cannot be guaranteed and is not covered under warranty.

Unpaid Invoices: When we complete a repair, an invoice is generated. Pay in full within 21 days. Invoices not paid in full within 25 days incur an $8,000 storage fee. We hold devices and unpaid invoices for no more than 90 days. By signing, you understand that after 90 days you relinquish ownership of any items listed on this document or left in our possession to Prismatic Technology.

Return / Refund Policy: If something we fixed does not stay fixed, return the device for rework. If we cannot repair it, we refund the repair. We cannot refund for issues unrelated to our repair. Shipping charges are not refundable.

Diagnostic Fee and Repair Price Ceiling: Diagnosis is part of Prismatic Technology’s repair process. Once diagnosis identifies a repair solution, Prismatic will provide the accurate repair price for the reported primary fault. Prismatic will not quote a repair price above 50% of the device’s fair market value in its present condition. If you cancel the authorised repair after diagnosis and before repair work begins, a Diagnostic Fee equal to 50% of the accurate repair price applies. As the repair price is capped at 50% of the device’s fair market value in its present condition, the Diagnostic Fee will not exceed 25% of that value.

Professional information: Where needed to verify business-device, billing, or authorization details, Prismatic Technology may use limited publicly available professional information. We do not collect sensitive personal data or use this information for marketing, pricing, or eligibility decisions.

I understand that water or liquid damaged devices have unpredictable reliability. If I choose repair instead of data recovery, I accept that the repair is attempted at my own risk and reliability is not guaranteed. This type of repair is not covered under warranty.

I understand there is a risk of data loss during diagnostics or repair and Prismatic Technology is not responsible for data loss.

I understand the warranty covers only the specific repaired fault, not the entire device, and excludes accidental damage after collection.

I understand that if I cancel the authorised repair after diagnosis and before repair work begins, the Diagnostic Fee stated in the Warranty & Terms applies. I understand that if I approve a repair and Prismatic Technology is unable to successfully repair the reported fault, a J$1,000 bench fee applies for intake and evaluation. If a refund is issued for that unsuccessful attempted repair, the J$1,000 bench fee will be deducted from the refund.

Yes, I have read, understood and agreed to the terms of service of Prismatic Technology.

Your Signature:*

Please do not include Phone Case(s), SIM card, or SIM Tray. (Accessories sent in must relate to the fault.)

Shipping Address
58 Dumbarton Ave, Kingston 10, Jamaica