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Hours:  Mon‑Fri  10:00am‑5:00pm   Sat 10:00am‑3:00pm
Call or What's App:  1-876-539-7415  1-240-654-9883

Repair Order Form

Repair Order Form
Delivery Slip
Post Repair
Daily Report
Transfer Request

    Please fully read and understand the following terms before submitting your personal property or belongings with Prismatic Technology.

    For water damaged or fire damaged devices we only carry out data recovery. Liquid damage can have long-lasting effects on a smartphone. Whilst this may solve the problem for a while, it’s entirely possible your phone will fail at some point down the line, therefore, this is not covered under our warranty and is the main reason we only carry out data recovery in this instance.

    Prismatic Technology is not liable for any data loss. Prismatic Technology always recommends to make a backup of your device before sending it in for repair.

    (Routine repairs): Will put you at the front of the line, this often results in same day service but does not guarantee it, this fee is non-refundable. (None-Routine repair): we do not offer Priority service. (Data recovery): we offer a $15,000 PRIORITY DATA pass to accommodate faster attempts at recovering data, this fee is non-refundable.

    Please make sure that you have removed your case, sim card, sim tray and/or memory card from your device. Prismatic Technology does not accept responsibility for loss of these items.

     

    Mobile Number Primary

    Mobile Number Secondary

    Company Name

    Bearer Name

    How did you hear about us?

    Usually located on the back of the device

    Issue Subject

    Detailed Explanation of the Issue

    May cause delayed turnaround time if not provided

    If Prismatic Technology does not receive payment within 25 days after invoice date, we recognize that you have agreed to forfeit your device in lieu of payment and Prismatic Technology will reserve the right to recycle your device. This estimate only valid for 30 days.

    A deposit equal to or exceeding 50% of the estimated cost is required.





    Any prior micro soldering logic board repair attempt, fee due to the increased complexity of prior repair attempt jobs and reduced likelihood of a success. (Prior Repair Attempt Data Recovery): For data recovery phones that come in with a prior repair attempt that involved micro soldering, i.e. The soldered-on shields have been de-soldered from the logic board, we will adjust your estimate with a +$30,000 JMD fee due to the increased complexity of prior repair attempt jobs and reduced likelihood of recovery.

    Water Damaged: For water damaged or fire damaged devices we only carry out data recovery. Liquid damage can have long-lasting effects on a smartphone. Whilst this may solve the problem for a while, it’s entirely possible your phone will fail at some point down the line, therefore, this is not covered under our warranty and is the main reason we only carry out data recovery in this instance.

    What features are not working? Face IDTouch IDFront CameraBack CameraMicCell ServiceProximity SensorFlashCharging PortBack CamFront CamWIFI/BluetoothTouchEar SpeakerBottom SpeakersHaptic EngineButtonsVibrate Switch

    We will not accept responsibility for any feature that we were not able to test before the repair of your device. (Unforeseen Damage): We are in no way responsible for any damage done to items left in our possession in their entirety or in component form; whether the damage is accidental or purposeful. Our no fix = no fee policy only covers the primary problem only. If your device turns out to have an underlying secondary defect, then we will give you some options to add on a secondary repair or receive the device back with just the primary problem fixed. Secondary problems do not qualify for a (no fix = no fee) for the primary repair that was done. For example, if your device with no touch was solved but then it turns out to not have functional wifi, this is a secondary problem and we would still bill for the no-touch solution.

    Warranty & Terms
    Warranty: All board-level repair services are guaranteed by our industry-leading lifetime warranty. Our guarantee covers the primary issue (or issues) that we repaired but does not cover the entire device. Accidental liquid, charger, or drop damage after you have received the device is also not covered. If your repair fails within three months and we cannot correct the defect in workmanship, we will refund you the cost of the repair. Beyond the three months, if we cannot correct the defect in the workmanship, we will issue store credit for the cost of the repair. We only send out robust repairs and have a very low rate of warranty problems. If possible, please back up the device before sending it as there is no way for us to warranty loss of data. Complimentary repairs are only covered on a case-by-case basis and are not covered under warranty as we only guarantee paid services.

    Water Damaged: For water damaged or fire damaged devices we only carry out data recovery. Liquid damage can have long-lasting effects on a smartphone. Whilst this may solve the problem for a while, it’s entirely possible your phone will fail at some point down the line, therefore, this is not covered under our warranty and is the main reason we only carry out data recovery in this instance.

    Unpaid Invoices: When we complete a repair, an invoice is generated. We expect all invoices to be paid in full within 21 days of creation. Invoices not paid in full within 25 days will incur an $8,000.00 device storage fee. We will hold your device and unpaid invoice for no more than 90 days. By signing this document you fully understand that after 90 days of invoice creation you relinquish full ownership of any items listed on this document or left in our possession to Prismatic Technology.

    Return / Refund Policy: In the event that something we fixed does not stay fixed it will need to be returned to us for repair. If we are not able to repair your device we will refund your money for the repair. Please keep in mind that we cannot issue refunds for issues that are unrelated to our repair. Shipping charges are not refundable.

    Diagnostic Fee: Diagnostic service fees are not included in the repair cost. If a diagnosis is needed to find out the problem and there is a solution but you chose not to repair the device then a fee will be charged for the time to do the diagnosis service, 50% of the accurate price quoted to repair the device.


    Please Do Not Include the Phone Case(s), SIM card, SIM Card Tray. (Accessories sent in must be related to a fault)

    Shipping Address
    58 Dumbarton Ave, Kingston 10, Jamaica