Warranty & Terms
Warranty: All parts and repair services are guaranteed for a period of 12 months after the date of repair, we also offer a lifetime warranty on selected repairs. Our guarantee covers the primary issue (or issues) that we repaired but does not cover the entire device. Accidental damage after you have received the device is also not covered. If possible, please back up the device before sending it as there is no way for us to warranty loss of data. Complimentary repairs are only covered on a case-by-case basis and are not covered under warranty as we only guarantee paid services.
A warranty doesn’t mean that you will automatically get a refund or a new device if the product or service is defective, Prismatic Technology is entitled to fix the device first. On the other hand, if you reported a defect to Prismatic Technology during the warranty period and the product wasn’t fixed properly, Prismatic Technology will correct the problem, even if your warranty expires before the product is fixed. Warranty claims must be reported within the warranty period.
Water Damaged: For water damaged or fire damaged devices we only carry out data recovery. Liquid damage can have long-lasting effects on a smartphone. Whilst this may solve the problem for a while, it’s entirely possible your phone will fail at some point down the line, therefore, this is not covered under our warranty and is the main reason we only carry out data recovery in this instance.
Unpaid Invoices: When we complete a repair, an invoice is generated. We expect all invoices to be paid in full within 21 days of creation. Invoices not paid in full within 25 days will incur an $8,000.00 device storage fee. We will hold your device and unpaid invoice for no more than 90 days. By signing this document you fully understand that after 90 days of invoice creation you relinquish full ownership of any items listed on this document or left in our possession to Prismatic Technology.
Return / Refund Policy: In the event that something we fixed does not stay fixed it will need to be returned to us for repair. If we are not able to repair your device we will refund your money for the repair. Please keep in mind that we cannot issue refunds for issues that are unrelated to our repair. Shipping charges are not refundable.
Diagnostic Fee: Diagnostic service fees are not included in the repair cost. If a diagnosis is needed to find out the problem and there is a solution but you chose not to repair the device then a fee will be charged for the time to do the diagnosis service, 50% of the price quoted to repair the device.